Privacy Policy

1. What we collect

• Account details: your name, phone number and email address, and your Me2Us4U account ID. You sign in with Me2Us4U; we don't hold your password.
• Membership and credits: whether your Me2Us4U Premium or VaultGate membership waives the platform fee, and your Me2Us4U credit balance, read from Me2Us4U when you check out. We keep only what applied to each order.
• Order details: what you ordered, from whom, and the delivery address you enter, including the map pin (latitude and longitude) if you choose one with the address search.
• Partner details: for merchants, fleet owners and drivers, business and identity information needed for verification, such as a registration certificate or KYC details.
• Payment status: whether a payment succeeded. Card, UPI and bank details are entered with our payment partner and are not stored by us.
• Technical data: one sign-in cookie that keeps you logged in, and basic server logs (IP address, browser type, pages requested) for security.

2. Why we use it

We do not sell your personal data.

• To create and secure your account (Me2Us4U verifies your phone and email when you sign up there).
• To waive your platform fee when your membership covers it, and to apply the Me2Us4U credits you choose to use.
• To process your order, take payment, arrange delivery and send order updates.
• To verify partners and prevent fraud and misuse.
• To meet legal, tax and accounting obligations, and to answer your questions and complaints.

3. Who we share it with

We share only what is needed to do the job:

• The merchant you order from: your name, phone and delivery address so they can prepare and hand over your order.
• Our delivery partners: pickup and delivery addresses and contact details.
• Our RBI-authorised payment aggregator: to process payments, refunds and settlements to merchants. Merchants who take payment through their own connected gateway share your payment with that gateway.
• Me2Us4U, run by the same company: signs you in, tells us whether your platform fee is waived, holds your credits, and is told which Babuky orders aren't finished yet (so your account isn't deleted mid-order).
• Google Maps: your address search text, to suggest and confirm your delivery location, and — only if you tap “Use my current location” — your device's location, to name your area. The location you set on the header pin stays on your device; we use it only to show nearby shops first and don't store it.
• Amazon Web Services (India region): hosting and secure storage.
• Authorities, when the law requires it.

4. How long we keep it

We keep your account while it is active. Order and payment records are kept as long as tax and accounting law requires. You can ask us to delete your account; we will delete or anonymise data we are no longer required to keep.

5. Your rights

You can ask to see, correct or erase your personal data, withdraw consent, or nominate someone to act for you, by emailing support@me2us4u.com. We may need to verify your identity first, and we reply within 30 days. To delete your account everywhere, delete your Me2Us4U account in its Settings; it waits until any Babuky order you have is finished.

6. Security

Traffic to Babuky is encrypted (HTTPS). Sign-in goes through Me2Us4U, sign-in cookies are HttpOnly and Secure, and access to our systems is restricted. No system is perfectly secure; if a breach affects you we will notify you and the authorities as the law requires.

7. Children

Babuky is for people aged 18 and over. We do not knowingly collect data from children.

8. Grievance Officer

Questions or complaints about your data go to our Grievance Officer, Senthilkumar Mahadevan (Director), at support@me2us4u.com (subject: "Grievance"). Location: ME2US4U (OPC) PRIVATE LIMITED, Chennai. We acknowledge within 24 hours and resolve within 15 days.

9. Changes to this policy

We will update the date above when this policy changes, and tell you about significant changes.