Cancellations & Refunds

1. Cancelling an order

Once you have paid for an order, you cannot cancel it. Please check your items, quantities and delivery address before you pay.

2. If the shop declines your order

If a shop declines your order, or doesn't confirm it within 30 minutes, you are refunded in full, to the way you paid. Me2Us4U credits you used go back to your Me2Us4U balance. The refund is started automatically within minutes and reaches your account on your bank's or card issuer's usual timeline, typically within 5–7 working days.

3. Shops that take payment through their own gateway

A few shops on a Babuki plan take payment through their own connected payment gateway. If such a shop declines your order, it refunds you through that gateway; we record the refund on your order.

4. If we cannot reach you for delivery

If your order cannot be delivered because you cannot be reached, the merchant is notified and will contact you by phone. If you still cannot be reached, the delivery partner may leave the parcel at your door.

Please keep your phone with you and make sure your delivery address and number are correct.

5. Partner security deposit (non-refundable)

Fleet owners who join Babuky pay a one-time security deposit, collected by ME2US4U (OPC) PRIVATE LIMITED, to be allowed to use the platform. The deposit is non-refundable. The partner must tick a separate confirmation of this before paying, and it is shown again on the payment screen.

6. Contact

If there is any problem with your order, email support@me2us4u.com with your order ID. We acknowledge within 24 business hours.